Frequently asked questions

As soon as you know your appointment time. We can often accommodate same-day rides when our schedule allows, but booking a day or two ahead gives you the best pickup window.

Private-pay rides can be paid by cash, check, or card at the time of your trip. If your care facility has an account, we bill them monthly. You will always know the cost before you ride.

Yes. A family member or caregiver can ride along at no extra charge when there is a seat available. Let us know when you book so we can plan for it.

Yes. Door-through-door assistance is standard on every trip, not an upcharge. Our driver helps you from your door to the vehicle and back again.

Madison and all of Dane County, plus surrounding counties including Rock, Columbia, Jefferson, Sauk, Green, Iowa, and Dodge. Long-distance medical trips are scheduled with advance notice.

Wheelchair, stretcher, and ambulatory non-emergency medical transportation. Wheelchair vans with ramps and four-point securement, flat stretcher transport for passengers who need to lie down, and ambulatory rides for passengers who can walk but need assistance.

No. Passengers travel in their own wheelchair, scooter, or on their own stretcher as their care team advises. Our drivers are trained to safely secure equipment inside the vehicle.

Tell us when you book and we can either wait or schedule a return pickup. For recurring trips like dialysis, we plan the return around your usual treatment time.

Call us or fill out the facility account form. We set up monthly invoicing and a single point of contact so your staff can book rides by phone or email.